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Telephone Answering Services

NAICS 561421 · Federal Contracts & Awards

The Telephone Answering Services × FY2024 yearlyTrend cell on USAspending.gov is $763,789,801.55 (NAICS 561421). That yearlyTrend cell is 80.5% of $948,289,649.52. That yearlyTrend cell is about four-fifths of the industry extract — an answering-service year, not a telemarketing or call-center (561422) book. The pair is Telephone Answering Services and FY2024 — not every federal dollar in FY2024, not Telephone Answering Services’s lifetime book restated as a single year, and not cash already paid. The industry parent lists 387 awards across the published extract; that count is not a FY2024-only row total. Correlation is not causation.

Key figures

  • USAspending records $763,789,801.55 in Telephone Answering FY2024 obligations (NAICS 561421).
  • That cell is 80.5% of the industry’s $948,289,649.52 extract-wide total.
  • 387 is the industry extract award-record count, not a FY2024 census of calls, seats, or named centers.
  • The join is NAICS 561421 × FY2024, not an outlay and not a named-recipient list.
  • Cite USAspending.gov; quote NAICS 561421 and FY2024 federal spending if live tables moved.

Reading Telephone Answering Services inside fiscal year 2024

The relationship is mechanical: one NAICS code, one fiscal year, one obligation sum. $763,789,801.55 is that sum for Telephone Answering Services in 2024. It is not Telephone Answering Services nationwide restated as a single year, not every federal dollar in FY2024, and not an outlay register. The packet does not split medical from other 561421 answering work. 387 is the industry extract’s award-record count, not a FY2024-only file. Unique recipients are unpublished. This cell is not a call-volume log, a named-center roster, or a call-center (561422) book.

80.5% locates FY2024 inside NAICS 561421’s $948,289,649.52 extract. Telemarketing bureaus use NAICS 561422. Do not recode 561421 as outbound call centers. Do not divide $763,789,801.55 by 387 and call the result a typical FY2024 contract; the award count is extract-wide. Open NAICS 561421 for the industry table without the year filter, FY2024 federal spending for the year table without the NAICS filter, All industries for the NAICS index, and All spending ties for other pairs. Quote those hubs as parents, not as addends to $763,789,801.55.

Industry 561421 without inventing a product pie

USAspending labels industry 561421 as Telephone Answering Services. That code produced $763,789,801.55 when filtered to FY2024. The industry-wide 561421 hub does not require a 2024 clamp. The fiscal-year hub does not require Telephone Answering. Only this tie applies both filters. The packet does not split medical from other 561421 answering work.

Correlation is not causation: fiscal year 2024 did not cause $763,789,801.55 by existing on a calendar. Production rates, employment, and named facilities are not packet facts. The join is 561421 × FY2024 only. This cell is not a call-volume log, a named-center roster, or a call-center (561422) book. Do not invent contractors or award recipients to fill the gap. Campaign donations on FEC tables do not fund this USAspending cell; the datasets are separate.

Full analysis: Telephone Answering Services federal obligations in FY2024 →

Questions

How much did Telephone Answering Services obligate in FY2024?
USAspending.gov records $763,789,801.55 in Telephone Answering Services obligations for fiscal year 2024 under NAICS 561421. That amount is a yearlyTrend obligation total, not an outlay and not the industry’s $948,289,649.52 extract-wide sum. The FY2024 slice is 80.5% of that parent.
Is $763,789,801.55 the entire 561421 USAspending total?
No. NAICS 561421’s extract-wide total is $948,289,649.52. FY2024 is 80.5% of that book. Other fiscal-year rows for the same code are separate cells. Do not add the parent hub into this join. Obligations of $763,789,801.55 are not outlays. 387 is extract-wide for NAICS 561421, not a FY2024 firm census.
Do 387 awards equal 387 Telephone Answering firms in FY2024?
No. 387 is the Telephone Answering Services award-record count in this extract, not a FY2024 census of calls, seats, or named centers. The packet does not split those records by fiscal year or name contractors. Do not divide $763,789,801.55 by 387. USAspending.gov remains the source.
Is $763,789,801.55 cash already paid in FY2024?
No. Obligations are commitments recorded on USAspending.gov awards. Outlays — money that actually left the Treasury — are a different concept. Treating $763,789,801.55 as checks already cleared in FY2024 confuses those terms. Prefer the live industry and year hubs if the tables moved.

USAspending.gov NAICS yearlyTrend by fiscal year. Obligations are not outlays. FY figures can be incomplete for the current year.

Industry ties

All data ties →

Companies in the Telephone Answering Services industry (NAICS code 561421) have received $948.3M in federal contracts, grants, and other awards since FY2024, across 387 individual awards tracked through FY2026. The largest funding agency is Department of State ($706.3M). Spending is concentrated in District of Columbia, Texas, Massachusetts and 32 other states. All figures below come from USAspending.gov award records.

Total Obligations

$948.3M

Total Awards

387

States

35

Last Updated

Apr 21, 2026

Yearly Spending Trend

Top 50 Awards in Telephone Answering Services

Largest individual obligations in NAICS 561421.

Download CSV
Top 50 Awards in Telephone Answering Services
AwardRecipientAwarding AgencyProgramPlaceFYObligation
CONT_AWD_19AQMM19C0070_1900_-NONE-_-NONE-
PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI…
PECKHAM VOCATIONAL INDUSTRIES, INC.
Michigan
Department of State
Department of State
—WASHINGTON, DC-982024$463,903,574
CONT_AWD_19AQMM25C1078_1900_-NONE-_-NONE-
PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI…
PECKHAM VOCATIONAL INDUSTRIES, INC.
Michigan
Department of State
Department of State
—WASHINGTON, DC-982025$161,599,443
CONT_AWD_19AQMM24C0081_1900_-NONE-_-NONE-
PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI…
PECKHAM VOCATIONAL INDUSTRIES, INC.
Michigan
Department of State
Department of State
—WASHINGTON, DC-982024$75,000,000
CONT_AWD_HHSP233201800009C_7570_-NONE-_-NONE-
CLOSEOUT HHSP233201800009C
BCFS HEALTH AND HUMAN SERVICES
Texas
Department of Health and Human Services
Office of the Assistant Secretary for Administration
—SAN ANTONIO, TX-212024$44,043,303
CONT_AWD_2032H521C00009_2050_-NONE-_-NONE-
PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO EXTEND THE PERIO…
NATIONAL TELECOMMUTING INSTITUTE, INC.
Massachusetts
Department of the Treasury
Internal Revenue Service
—BOSTON, MA-082024$32,875,579
CONT_AWD_W81K0020C0007_9700_-NONE-_-NONE-
TELEPHONE APPOINTMENT CLERKS - FY25 FUNDING
IVYHILL TECHNOLOGIES LLC
Maryland
Department of Defense
Department of the Army
—SAN ANTONIO, TX-212024$14,383,542
CONT_AWD_FA445220C0026_9700_-NONE-_-NONE-
PROVIDE ALL MANAGEMENT, TOOLS, SUPPLIES, EQUIPMENT (EXCEPT ITEMS AND SERVICES INCIDENTAL TO THE PLACE OF PERFORMANCE) AND LABOR NECESSARY TO ENSURE CONTINUOUS, ROUND THE CLOCK, 24…
NEWVIEW OKLAHOMA, INC.
Oklahoma
Department of Defense
Department of the Air Force
—TRAVIS AFB, CA-082024$14,003,897
CONT_AWD_693JJ421C000004_6953_-NONE-_-NONE-
NEW ENTRANT CALL CENTER-MODIFICATION: ADDITION OF CLAUSE
CENTRAL ASSOCIATION FOR THE BLIND, INC.
New York
Department of Transportation
Federal Motor Carrier Safety Administration
—WASHINGTON, DC-982024$9,352,964
CONT_AWD_36C26124C0004_3600_-NONE-_-NONE-
OY2 TELEPHONE OPERATORS SERVICES
MAGELLAN SOLUTIONS USA INC.
Florida
Department of Veterans Affairs
Department of Veterans Affairs
—PALO ALTO, CA-162024$5,109,600
CONT_AWD_HT001420C0007_9700_-NONE-_-NONE-
TELE SWITCHBOARD SERVICES
GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC.
Virginia
Department of Defense
Defense Health Agency
—BETHESDA, MD-082024$5,108,784
CONT_AWD_36C26219C0056_3600_-NONE-_-NONE-
ON-SITE TELEPHONE OPERATORS DECREASE FUNDING
LIGHTHOUSE FOR THE BLIND OF HOUSTON
Texas
Department of Veterans Affairs
Department of Veterans Affairs
—LONG BEACH, CA-422024$4,815,170
CONT_AWD_DJJ17C2796_1501_-NONE-_-NONE-
FINANCE SUPPORT SERVICES
BREAKFORTH SOLUTIONS INCORPORATED
Virginia
Department of Justice
Offices, Boards and Divisions
—CENTREVILLE, VA-112024$4,408,436
CONT_AWD_36C24224C0005_3600_-NONE-_-NONE-
TELEPHONE OPERATORS - ABILITYONE
EVERAS COMMUNITY SERVICES, INC.
New Jersey
Department of Veterans Affairs
Department of Veterans Affairs
—SOMERSET, NJ-122024$4,268,599
CONT_AWD_36C25622P0016_3600_-NONE-_-NONE-
SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO FUND OPTION 4
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—NEW ORLEANS, LA-022024$3,820,334
CONT_AWD_36C24221C0038_3600_-NONE-_-NONE-
NEW YORK HARBOR SWITCHBOARD SERVICES BASE PERIOD
CORPORATE SOURCE, INC THE
New York
Department of Veterans Affairs
Department of Veterans Affairs
—NEW YORK, NY-122024$3,793,748
CONT_AWD_36C24720C0102_3600_-NONE-_-NONE-
OPTION YEAR EXERCISE SWITCHBOARD OPERATOR
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—DECATUR, GA-052024$3,674,367
CONT_AWD_36C24221P0752_3600_-NONE-_-NONE-
BRONX SWITCHBOARD SERVICE
MAGELLAN SOLUTIONS USA INC.
California
Department of Veterans Affairs
Department of Veterans Affairs
—BRONX, NY-132024$3,571,563
CONT_AWD_36C25620P0587_3600_-NONE-_-NONE-
OPTION PERIOD 4 TELEPHONE SWITCHBOARD OPERATOR SERVICES
MAGELLAN SOLUTIONS USA INC.
California
Department of Veterans Affairs
Department of Veterans Affairs
—HOUSTON, TX-092024$3,564,800
CONT_AWD_2043FY26C00014_2050_-NONE-_-NONE-
MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS D…
NATIONAL TELECOMMUTING INSTITUTE, INC.
New Hampshire
Department of the Treasury
Internal Revenue Service
—BOSTON, MA-082026$3,532,393
CONT_AWD_W911SF23C0002_9700_-NONE-_-NONE-
E911 DISPATCH SERVICES
BOBBY DODD INSTITUTE, INC.
Georgia
Department of Defense
Department of the Army
—ATLANTA, GA-062024$3,483,354
CONT_AWD_36C24221C0004_3600_-NONE-_-NONE-
STRATTON SWITCHBOARD SERVICES
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—ALBANY, NY-202024$3,447,602
CONT_AWD_15JPSS21C00000378_1501_-NONE-_-NONE-
PSS - COMPUTER SWITCHBOARD OPERATOR SUPPORT SERVICES
BREAKFORTH SOLUTIONS INCORPORATED
Virginia
Department of Justice
Offices, Boards and Divisions
—CENTREVILLE, VA-112024$3,270,894
CONT_AWD_36C24919C0011_3600_-NONE-_-NONE-
WD ADJ SWITCHBOARD OPERATION AT VAMC MEMPHIS
MEMPHIS GOODWILL INDUSTRIES INC
Tennessee
Department of Veterans Affairs
Department of Veterans Affairs
—MEMPHIS, TN-092024$3,268,550
CONT_AWD_36C24221C0005_3600_-NONE-_-NONE-
BUFFALO SWITCHBOARD SERVICES
VIA VISUALLY IMPAIRED ADVANCEMENT
New York
Department of Veterans Affairs
Department of Veterans Affairs
—BUFFALO, NY-262024$3,184,443
CONT_AWD_36C24619C0011_3600_-NONE-_-NONE-
SWITCHBOARD/ADMIN SERVICES
EMPLOYMENT SOURCE INC
North Carolina
Department of Veterans Affairs
Department of Veterans Affairs
—FAYETTEVILLE, NC-072024$3,142,340
CONT_AWD_36C24722P0596_3600_-NONE-_-NONE-
SWOTCHBOARD OPERATOR SERVICES
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—BIRMINGHAM, AL-072024$2,962,692
CONT_AWD_36C25519P0616_3600_-NONE-_-NONE-
SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4.
QUALITY INNOVATION, INC
Texas
Department of Veterans Affairs
Department of Veterans Affairs
—KANSAS CITY, MO-052024$2,753,553
CONT_AWD_2031JW22C00006_2046_-NONE-_-NONE-
OCC OMBUDSMAN CALL CENTER
MAGELLAN SOLUTIONS USA INC.
Florida
Department of the Treasury
Office of the Comptroller of the Currency
—PALM COAST, FL-062024$2,651,469
CONT_AWD_36C24223P0024_3600_-NONE-_-NONE-
FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER
AURORA OF CENTRAL NEW YORK, INC.
New York
Department of Veterans Affairs
Department of Veterans Affairs
—SYRACUSE, NY-222024$2,641,752
CONT_AWD_36C24625C0002_3600_-NONE-_-NONE-
ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES
EMPLOYMENT SOURCE INC
North Carolina
Department of Veterans Affairs
Department of Veterans Affairs
—FAYETTEVILLE, NC-072025$2,622,810
CONT_AWD_36C24221C0007_3600_-NONE-_-NONE-
HUDSON VALLEY SWITCHBOARD SERVICES
ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC
New York
Department of Veterans Affairs
Department of Veterans Affairs
—MONTROSE, NY-172024$2,592,142
CONT_AWD_36C24919C0014_3600_-NONE-_-NONE-
ABILITYONE SWITCHBOARD OPERATIONS AT VAMC LOUISVILLE, KY. BASE YEAR PLUS 4 1-YEAR OPTIONS. WD ADJ OP YR 4 (#2)
EMPLOYMENT SOURCE INC
North Carolina
Department of Veterans Affairs
Department of Veterans Affairs
—LOUISVILLE, KY-032024$2,403,129
CONT_AWD_36C24620P0059_3600_-NONE-_-NONE-
EO14042 SWITCHBOARD OPERATORS
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—HAMPTON, VA-032024$2,352,782
CONT_AWD_36C25620C0022_3600_-NONE-_-NONE-
SWITCHBOARD
CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC
Iowa
Department of Veterans Affairs
Department of Veterans Affairs
—BILOXI, MS-042024$2,293,767
CONT_AWD_36C26222C0183_3600_-NONE-_-NONE-
SWITCHBOARD OPERATORS OY3
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—SAN DIEGO, CA-502024$2,016,313
CONT_AWD_TCC17HQC0002_2046_-NONE-_-NONE-
TELEPHONE CONTACT/CALL CENTER - MOD 0015 DEOBLIGATE FUNDS IN THE AMOUNT OF (1,862.70) FROM CLIN 3004
MAGELLAN SOLUTIONS USA INC.
California
Department of the Treasury
Office of the Comptroller of the Currency
—PALM COAST, FL-062024$2,006,416
CONT_AWD_36C25619C0003_3600_-NONE-_-NONE-
SWITCHBOARD SERVICES (ABILITY ONE)- DEOB MOD
GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC.
Louisiana
Department of Veterans Affairs
Department of Veterans Affairs
—SHREVEPORT, LA-062024$1,996,164
CONT_AWD_DTCG2303CTMX030_7008_-NONE-_-NONE-
CLOSE OUT
ADCI OF DELAWARE, LLC
Virginia
Department of Homeland Security
U.S. Coast Guard
—ARLINGTON, VA-082024$1,738,456
CONT_AWD_36C26224P0544_3600_-NONE-_-NONE-
EXERCISE OPTION YEAR TWO (OY2). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE)
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—SAN DIEGO, CA-502024$1,533,320
CONT_AWD_36C24620P0722_3600_-NONE-_-NONE-
ON - SITE SWITCHBOARD OPERATORS FOR SALEM, VIRGINIA OPTION YEAR 2
MAGELLAN SOLUTIONS USA INC.
California
Department of Veterans Affairs
Department of Veterans Affairs
—SALEM, VA-062024$1,342,308
CONT_AWD_36C25923C0145_3600_-NONE-_-NONE-
VCCC OPERATIONS SUPPORT
QUALITY INNOVATION, INC
Texas
Department of Veterans Affairs
Department of Veterans Affairs
—GREENWOOD VILLAGE, CO-062024$1,310,274
CONT_AWD_36C24924C0004_3600_-NONE-_-NONE-
SWITCHBOARD OPERATIONS
CENTRAL ASSOCIATION FOR THE BLIND, INC.
New York
Department of Veterans Affairs
Department of Veterans Affairs
—LEXINGTON, KY-062024$1,165,272
CONT_AWD_36C24420C0058_3600_-NONE-_-NONE-
TELEPHONE SWITCHBOARD OPERATOR SERVICES - EXERCISING OPTION PERIOD 5.
MOUNTAINSIDE MEDICAL EQUIPMENT INC
New York
Department of Veterans Affairs
Department of Veterans Affairs
—ERIE, PA-162024$1,156,800
CONT_AWD_36C24226P0012_3600_-NONE-_-NONE-
FY26 NYH SWITCHBOARD SERVICES (BASE+4)
CORPORATE SOURCE, INC THE
New York
Department of Veterans Affairs
Department of Veterans Affairs
—NEW YORK, NY-122026$1,143,003
CONT_AWD_36C24926N0074_3600_36C24924A0036_3600
SWITCHBOARD OPERATOR SYSTEM
MEMPHIS GOODWILL INDUSTRIES INC
Tennessee
Department of Veterans Affairs
Department of Veterans Affairs
—MEMPHIS, TN-092026$1,046,498
CONT_AWD_36C24925N0123_3600_36C24924A0036_3600
SWITCHBOARD OPERATOR SYSTEM
MEMPHIS GOODWILL INDUSTRIES INC
Tennessee
Department of Veterans Affairs
Department of Veterans Affairs
—MEMPHIS, TN-092025$1,009,644
CONT_AWD_36C24625P0059_3600_-NONE-_-NONE-
SWITCHBOARD OPERATOR
INNOVATION AT WORK INC
Alabama
Department of Veterans Affairs
Department of Veterans Affairs
—HAMPTON, VA-032025$950,381
CONT_AWD_36C24926N0169_3600_36C24924D0005_3600
SWITCHBOARD OPERATORS
BOBBY DODD INSTITUTE, INC.
Georgia
Department of Veterans Affairs
Department of Veterans Affairs
—NASHVILLE, TN-072026$928,211
CONT_AWD_36C26224P2511_3600_-NONE-_-NONE-
NO COST MOD TO ADD EO 13899
LIGHTHOUSE FOR THE BLIND OF HOUSTON
Texas
Department of Veterans Affairs
Department of Veterans Affairs
—LONG BEACH, CA-422024$926,836
CONT_AWD_36C24925N0103_3600_36C24924D0005_3600
SWITCHBOARD OPERATORS
BOBBY DODD INSTITUTE, INC.
Georgia
Department of Veterans Affairs
Department of Veterans Affairs
—MURFREESBORO, TN-042025$903,546

Top 50 awards shown, ranked by obligated amount. Dates reflect performance period; last-modified dates match USAspending.gov. Complete listings include all transaction history going back to FY2024.

Spending by State

Federal spending in the Telephone Answering Services industry (NAICS 561421) broken down by state, with obligated amounts and award counts.
StateFundingAwards
District of Columbia$710.5M11
Texas$62.7M7
Massachusetts$32.7M5
California$28.4M9
New York$22.4M16
Virginia$14.7M16
Tennessee$9.3M11
Louisiana$8.1M8
Georgia$7.9M4
Maryland$6.7M17
North Carolina$6.4M4
Kentucky$6.1M7
Florida$5.3M15
New Jersey$4.6M3
Alabama$3.0M3
Pennsylvania$3.0M7
Missouri$2.9M4
Mississippi$2.9M7
Colorado$1.9M8
Oregon$935K19
Illinois$476K1
Washington$420K13
New Mexico$240K4
Oklahoma$233K3
Hawaii$190K5
Arizona$174K3
Utah$146K5
U.S. Virgin Islands$43K1
Michigan$24K10
Minnesota$22K2
North Dakota$19K1
Kansas$12K5
Nebraska$10K2
Montana$6K1
Iowa$5K1