Telephone Answering Services
NAICS 561421 · Federal Contracts & Awards
The Telephone Answering Services × FY2024 yearlyTrend cell on USAspending.gov is $763,789,801.55 (NAICS 561421). That yearlyTrend cell is 80.5% of $948,289,649.52. That yearlyTrend cell is about four-fifths of the industry extract — an answering-service year, not a telemarketing or call-center (561422) book. The pair is Telephone Answering Services and FY2024 — not every federal dollar in FY2024, not Telephone Answering Services’s lifetime book restated as a single year, and not cash already paid. The industry parent lists 387 awards across the published extract; that count is not a FY2024-only row total. Correlation is not causation.
Key figures
- USAspending records $763,789,801.55 in Telephone Answering FY2024 obligations (NAICS 561421).
- That cell is 80.5% of the industry’s $948,289,649.52 extract-wide total.
- 387 is the industry extract award-record count, not a FY2024 census of calls, seats, or named centers.
- The join is NAICS 561421 × FY2024, not an outlay and not a named-recipient list.
- Cite USAspending.gov; quote NAICS 561421 and FY2024 federal spending if live tables moved.
Reading Telephone Answering Services inside fiscal year 2024
The relationship is mechanical: one NAICS code, one fiscal year, one obligation sum. $763,789,801.55 is that sum for Telephone Answering Services in 2024. It is not Telephone Answering Services nationwide restated as a single year, not every federal dollar in FY2024, and not an outlay register. The packet does not split medical from other 561421 answering work. 387 is the industry extract’s award-record count, not a FY2024-only file. Unique recipients are unpublished. This cell is not a call-volume log, a named-center roster, or a call-center (561422) book.
80.5% locates FY2024 inside NAICS 561421’s $948,289,649.52 extract. Telemarketing bureaus use NAICS 561422. Do not recode 561421 as outbound call centers. Do not divide $763,789,801.55 by 387 and call the result a typical FY2024 contract; the award count is extract-wide. Open NAICS 561421 for the industry table without the year filter, FY2024 federal spending for the year table without the NAICS filter, All industries for the NAICS index, and All spending ties for other pairs. Quote those hubs as parents, not as addends to $763,789,801.55.
Industry 561421 without inventing a product pie
USAspending labels industry 561421 as Telephone Answering Services. That code produced $763,789,801.55 when filtered to FY2024. The industry-wide 561421 hub does not require a 2024 clamp. The fiscal-year hub does not require Telephone Answering. Only this tie applies both filters. The packet does not split medical from other 561421 answering work.
Correlation is not causation: fiscal year 2024 did not cause $763,789,801.55 by existing on a calendar. Production rates, employment, and named facilities are not packet facts. The join is 561421 × FY2024 only. This cell is not a call-volume log, a named-center roster, or a call-center (561422) book. Do not invent contractors or award recipients to fill the gap. Campaign donations on FEC tables do not fund this USAspending cell; the datasets are separate.
Full analysis: Telephone Answering Services federal obligations in FY2024 →
Questions
- How much did Telephone Answering Services obligate in FY2024?
- USAspending.gov records $763,789,801.55 in Telephone Answering Services obligations for fiscal year 2024 under NAICS 561421. That amount is a yearlyTrend obligation total, not an outlay and not the industry’s $948,289,649.52 extract-wide sum. The FY2024 slice is 80.5% of that parent.
- Is $763,789,801.55 the entire 561421 USAspending total?
- No. NAICS 561421’s extract-wide total is $948,289,649.52. FY2024 is 80.5% of that book. Other fiscal-year rows for the same code are separate cells. Do not add the parent hub into this join. Obligations of $763,789,801.55 are not outlays. 387 is extract-wide for NAICS 561421, not a FY2024 firm census.
- Do 387 awards equal 387 Telephone Answering firms in FY2024?
- No. 387 is the Telephone Answering Services award-record count in this extract, not a FY2024 census of calls, seats, or named centers. The packet does not split those records by fiscal year or name contractors. Do not divide $763,789,801.55 by 387. USAspending.gov remains the source.
- Is $763,789,801.55 cash already paid in FY2024?
- No. Obligations are commitments recorded on USAspending.gov awards. Outlays — money that actually left the Treasury — are a different concept. Treating $763,789,801.55 as checks already cleared in FY2024 confuses those terms. Prefer the live industry and year hubs if the tables moved.
USAspending.gov NAICS yearlyTrend by fiscal year. Obligations are not outlays. FY figures can be incomplete for the current year.
Industry ties
Companies in the Telephone Answering Services industry (NAICS code 561421) have received $948.3M in federal contracts, grants, and other awards since FY2024, across 387 individual awards tracked through FY2026. The largest funding agency is Department of State ($706.3M). Spending is concentrated in District of Columbia, Texas, Massachusetts and 32 other states. All figures below come from USAspending.gov award records.
Total Obligations
$948.3M
Total Awards
387
States
35
Last Updated
Apr 21, 2026
Yearly Spending Trend
Top 50 Awards in Telephone Answering Services
Largest individual obligations in NAICS 561421.
| Award | Recipient | Awarding Agency | Program | Place | FY | Obligation |
|---|---|---|---|---|---|---|
CONT_AWD_19AQMM19C0070_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2024 | $463,903,574 |
CONT_AWD_19AQMM25C1078_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2025 | $161,599,443 |
CONT_AWD_19AQMM24C0081_1900_-NONE-_-NONE- PROVIDE STAFF, FACILITIES, TECHNICAL INFRASTRUCTURE, SUPPLIES, AND SUPPORT SERVICES TO PLAN AND OPERATE THE NATIONAL PASSPORT INFORMATION CENTER (NPIC). PERFORMANCE IS IN THE UNI… | PECKHAM VOCATIONAL INDUSTRIES, INC. Michigan | Department of State Department of State | — | WASHINGTON, DC-98 | 2024 | $75,000,000 |
CONT_AWD_HHSP233201800009C_7570_-NONE-_-NONE- CLOSEOUT HHSP233201800009C | BCFS HEALTH AND HUMAN SERVICES Texas | Department of Health and Human Services Office of the Assistant Secretary for Administration | — | SAN ANTONIO, TX-21 | 2024 | $44,043,303 |
CONT_AWD_2032H521C00009_2050_-NONE-_-NONE- PROVIDES CONTACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS DIRETED TO THE IRS TOLL-FREE TELEPHONE FORMS LINE. THE MODIFICATION IS TO EXTEND THE PERIO… | NATIONAL TELECOMMUTING INSTITUTE, INC. Massachusetts | Department of the Treasury Internal Revenue Service | — | BOSTON, MA-08 | 2024 | $32,875,579 |
CONT_AWD_W81K0020C0007_9700_-NONE-_-NONE- TELEPHONE APPOINTMENT CLERKS - FY25 FUNDING | IVYHILL TECHNOLOGIES LLC Maryland | Department of Defense Department of the Army | — | SAN ANTONIO, TX-21 | 2024 | $14,383,542 |
CONT_AWD_FA445220C0026_9700_-NONE-_-NONE- PROVIDE ALL MANAGEMENT, TOOLS, SUPPLIES, EQUIPMENT (EXCEPT ITEMS AND SERVICES INCIDENTAL TO THE PLACE OF PERFORMANCE) AND LABOR NECESSARY TO ENSURE CONTINUOUS, ROUND THE CLOCK, 24… | NEWVIEW OKLAHOMA, INC. Oklahoma | Department of Defense Department of the Air Force | — | TRAVIS AFB, CA-08 | 2024 | $14,003,897 |
CONT_AWD_693JJ421C000004_6953_-NONE-_-NONE- NEW ENTRANT CALL CENTER-MODIFICATION: ADDITION OF CLAUSE | CENTRAL ASSOCIATION FOR THE BLIND, INC. New York | Department of Transportation Federal Motor Carrier Safety Administration | — | WASHINGTON, DC-98 | 2024 | $9,352,964 |
CONT_AWD_36C26124C0004_3600_-NONE-_-NONE- OY2 TELEPHONE OPERATORS SERVICES | MAGELLAN SOLUTIONS USA INC. Florida | Department of Veterans Affairs Department of Veterans Affairs | — | PALO ALTO, CA-16 | 2024 | $5,109,600 |
CONT_AWD_HT001420C0007_9700_-NONE-_-NONE- TELE SWITCHBOARD SERVICES | GENERAL INFOMATICS-A SERVICE DISABLED OWNED VETERAN BUSINESS, INC. Virginia | Department of Defense Defense Health Agency | — | BETHESDA, MD-08 | 2024 | $5,108,784 |
CONT_AWD_36C26219C0056_3600_-NONE-_-NONE- ON-SITE TELEPHONE OPERATORS DECREASE FUNDING | LIGHTHOUSE FOR THE BLIND OF HOUSTON Texas | Department of Veterans Affairs Department of Veterans Affairs | — | LONG BEACH, CA-42 | 2024 | $4,815,170 |
CONT_AWD_DJJ17C2796_1501_-NONE-_-NONE- FINANCE SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED Virginia | Department of Justice Offices, Boards and Divisions | — | CENTREVILLE, VA-11 | 2024 | $4,408,436 |
CONT_AWD_36C24224C0005_3600_-NONE-_-NONE- TELEPHONE OPERATORS - ABILITYONE | EVERAS COMMUNITY SERVICES, INC. New Jersey | Department of Veterans Affairs Department of Veterans Affairs | — | SOMERSET, NJ-12 | 2024 | $4,268,599 |
CONT_AWD_36C25622P0016_3600_-NONE-_-NONE- SWITCHBOARD OPERATOR SERVICES FOR THE NEW ORLEANS, LA VAMC. MOD TO FUND OPTION 4 | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | NEW ORLEANS, LA-02 | 2024 | $3,820,334 |
CONT_AWD_36C24221C0038_3600_-NONE-_-NONE- NEW YORK HARBOR SWITCHBOARD SERVICES BASE PERIOD | CORPORATE SOURCE, INC THE New York | Department of Veterans Affairs Department of Veterans Affairs | — | NEW YORK, NY-12 | 2024 | $3,793,748 |
CONT_AWD_36C24720C0102_3600_-NONE-_-NONE- OPTION YEAR EXERCISE SWITCHBOARD OPERATOR | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | DECATUR, GA-05 | 2024 | $3,674,367 |
CONT_AWD_36C24221P0752_3600_-NONE-_-NONE- BRONX SWITCHBOARD SERVICE | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | BRONX, NY-13 | 2024 | $3,571,563 |
CONT_AWD_36C25620P0587_3600_-NONE-_-NONE- OPTION PERIOD 4 TELEPHONE SWITCHBOARD OPERATOR SERVICES | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | HOUSTON, TX-09 | 2024 | $3,564,800 |
CONT_AWD_2043FY26C00014_2050_-NONE-_-NONE- MANDATORY SOURCE ABILITYONE CONTRACT. CONTRACT FOR TOLL FREE ORDER FORM CALL SERVICES TO PROVIDE CONTRACT CENTER SUPPORT SERVICES FOR THE IRS TO MANAGE TAXPAYER PRODUCT REQUESTS D… | NATIONAL TELECOMMUTING INSTITUTE, INC. New Hampshire | Department of the Treasury Internal Revenue Service | — | BOSTON, MA-08 | 2026 | $3,532,393 |
CONT_AWD_W911SF23C0002_9700_-NONE-_-NONE- E911 DISPATCH SERVICES | BOBBY DODD INSTITUTE, INC. Georgia | Department of Defense Department of the Army | — | ATLANTA, GA-06 | 2024 | $3,483,354 |
CONT_AWD_36C24221C0004_3600_-NONE-_-NONE- STRATTON SWITCHBOARD SERVICES | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | ALBANY, NY-20 | 2024 | $3,447,602 |
CONT_AWD_15JPSS21C00000378_1501_-NONE-_-NONE- PSS - COMPUTER SWITCHBOARD OPERATOR SUPPORT SERVICES | BREAKFORTH SOLUTIONS INCORPORATED Virginia | Department of Justice Offices, Boards and Divisions | — | CENTREVILLE, VA-11 | 2024 | $3,270,894 |
CONT_AWD_36C24919C0011_3600_-NONE-_-NONE- WD ADJ SWITCHBOARD OPERATION AT VAMC MEMPHIS | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2024 | $3,268,550 |
CONT_AWD_36C24221C0005_3600_-NONE-_-NONE- BUFFALO SWITCHBOARD SERVICES | VIA VISUALLY IMPAIRED ADVANCEMENT New York | Department of Veterans Affairs Department of Veterans Affairs | — | BUFFALO, NY-26 | 2024 | $3,184,443 |
CONT_AWD_36C24619C0011_3600_-NONE-_-NONE- SWITCHBOARD/ADMIN SERVICES | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | FAYETTEVILLE, NC-07 | 2024 | $3,142,340 |
CONT_AWD_36C24722P0596_3600_-NONE-_-NONE- SWOTCHBOARD OPERATOR SERVICES | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | BIRMINGHAM, AL-07 | 2024 | $2,962,692 |
CONT_AWD_36C25519P0616_3600_-NONE-_-NONE- SWITCHBOARD OPERATORS SERVICES - MOD TO INCREASE EXERCISED OPTION PERIOD 4. | QUALITY INNOVATION, INC Texas | Department of Veterans Affairs Department of Veterans Affairs | — | KANSAS CITY, MO-05 | 2024 | $2,753,553 |
CONT_AWD_2031JW22C00006_2046_-NONE-_-NONE- OCC OMBUDSMAN CALL CENTER | MAGELLAN SOLUTIONS USA INC. Florida | Department of the Treasury Office of the Comptroller of the Currency | — | PALM COAST, FL-06 | 2024 | $2,651,469 |
CONT_AWD_36C24223P0024_3600_-NONE-_-NONE- FUNDING FOR OPTION YEAR 2: SWITCHBOARD OPERATOR SERVICES FOR SYRACUSE VA MEDICAL CENTER | AURORA OF CENTRAL NEW YORK, INC. New York | Department of Veterans Affairs Department of Veterans Affairs | — | SYRACUSE, NY-22 | 2024 | $2,641,752 |
CONT_AWD_36C24625C0002_3600_-NONE-_-NONE- ADMINISTRATIVE AND TELEPHONE SWITCHBOARD OPERATOR SERVICES | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | FAYETTEVILLE, NC-07 | 2025 | $2,622,810 |
CONT_AWD_36C24221C0007_3600_-NONE-_-NONE- HUDSON VALLEY SWITCHBOARD SERVICES | ASSOCIATION FOR VISION REHABILITATION AND EMPLOYMENT, INC New York | Department of Veterans Affairs Department of Veterans Affairs | — | MONTROSE, NY-17 | 2024 | $2,592,142 |
CONT_AWD_36C24919C0014_3600_-NONE-_-NONE- ABILITYONE SWITCHBOARD OPERATIONS AT VAMC LOUISVILLE, KY. BASE YEAR PLUS 4 1-YEAR OPTIONS. WD ADJ OP YR 4 (#2) | EMPLOYMENT SOURCE INC North Carolina | Department of Veterans Affairs Department of Veterans Affairs | — | LOUISVILLE, KY-03 | 2024 | $2,403,129 |
CONT_AWD_36C24620P0059_3600_-NONE-_-NONE- EO14042 SWITCHBOARD OPERATORS | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | HAMPTON, VA-03 | 2024 | $2,352,782 |
CONT_AWD_36C25620C0022_3600_-NONE-_-NONE- SWITCHBOARD | CAREER MANAGEMENT ASSOCIATES OF IOWA, LLC Iowa | Department of Veterans Affairs Department of Veterans Affairs | — | BILOXI, MS-04 | 2024 | $2,293,767 |
CONT_AWD_36C26222C0183_3600_-NONE-_-NONE- SWITCHBOARD OPERATORS OY3 | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | SAN DIEGO, CA-50 | 2024 | $2,016,313 |
CONT_AWD_TCC17HQC0002_2046_-NONE-_-NONE- TELEPHONE CONTACT/CALL CENTER - MOD 0015 DEOBLIGATE FUNDS IN THE AMOUNT OF (1,862.70) FROM CLIN 3004 | MAGELLAN SOLUTIONS USA INC. California | Department of the Treasury Office of the Comptroller of the Currency | — | PALM COAST, FL-06 | 2024 | $2,006,416 |
CONT_AWD_36C25619C0003_3600_-NONE-_-NONE- SWITCHBOARD SERVICES (ABILITY ONE)- DEOB MOD | GOODWILL INDUSTRIES OF NORTH LOUISIANA, INC. Louisiana | Department of Veterans Affairs Department of Veterans Affairs | — | SHREVEPORT, LA-06 | 2024 | $1,996,164 |
CONT_AWD_DTCG2303CTMX030_7008_-NONE-_-NONE- CLOSE OUT | ADCI OF DELAWARE, LLC Virginia | Department of Homeland Security U.S. Coast Guard | — | ARLINGTON, VA-08 | 2024 | $1,738,456 |
CONT_AWD_36C26224P0544_3600_-NONE-_-NONE- EXERCISE OPTION YEAR TWO (OY2). WORK ORDER DESK CLERK SERVICES (ON-SITE TELEPHONE OPERATOR SERVICE) | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | SAN DIEGO, CA-50 | 2024 | $1,533,320 |
CONT_AWD_36C24620P0722_3600_-NONE-_-NONE- ON - SITE SWITCHBOARD OPERATORS FOR SALEM, VIRGINIA OPTION YEAR 2 | MAGELLAN SOLUTIONS USA INC. California | Department of Veterans Affairs Department of Veterans Affairs | — | SALEM, VA-06 | 2024 | $1,342,308 |
CONT_AWD_36C25923C0145_3600_-NONE-_-NONE- VCCC OPERATIONS SUPPORT | QUALITY INNOVATION, INC Texas | Department of Veterans Affairs Department of Veterans Affairs | — | GREENWOOD VILLAGE, CO-06 | 2024 | $1,310,274 |
CONT_AWD_36C24924C0004_3600_-NONE-_-NONE- SWITCHBOARD OPERATIONS | CENTRAL ASSOCIATION FOR THE BLIND, INC. New York | Department of Veterans Affairs Department of Veterans Affairs | — | LEXINGTON, KY-06 | 2024 | $1,165,272 |
CONT_AWD_36C24420C0058_3600_-NONE-_-NONE- TELEPHONE SWITCHBOARD OPERATOR SERVICES - EXERCISING OPTION PERIOD 5. | MOUNTAINSIDE MEDICAL EQUIPMENT INC New York | Department of Veterans Affairs Department of Veterans Affairs | — | ERIE, PA-16 | 2024 | $1,156,800 |
CONT_AWD_36C24226P0012_3600_-NONE-_-NONE- FY26 NYH SWITCHBOARD SERVICES (BASE+4) | CORPORATE SOURCE, INC THE New York | Department of Veterans Affairs Department of Veterans Affairs | — | NEW YORK, NY-12 | 2026 | $1,143,003 |
CONT_AWD_36C24926N0074_3600_36C24924A0036_3600 SWITCHBOARD OPERATOR SYSTEM | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2026 | $1,046,498 |
CONT_AWD_36C24925N0123_3600_36C24924A0036_3600 SWITCHBOARD OPERATOR SYSTEM | MEMPHIS GOODWILL INDUSTRIES INC Tennessee | Department of Veterans Affairs Department of Veterans Affairs | — | MEMPHIS, TN-09 | 2025 | $1,009,644 |
CONT_AWD_36C24625P0059_3600_-NONE-_-NONE- SWITCHBOARD OPERATOR | INNOVATION AT WORK INC Alabama | Department of Veterans Affairs Department of Veterans Affairs | — | HAMPTON, VA-03 | 2025 | $950,381 |
CONT_AWD_36C24926N0169_3600_36C24924D0005_3600 SWITCHBOARD OPERATORS | BOBBY DODD INSTITUTE, INC. Georgia | Department of Veterans Affairs Department of Veterans Affairs | — | NASHVILLE, TN-07 | 2026 | $928,211 |
CONT_AWD_36C26224P2511_3600_-NONE-_-NONE- NO COST MOD TO ADD EO 13899 | LIGHTHOUSE FOR THE BLIND OF HOUSTON Texas | Department of Veterans Affairs Department of Veterans Affairs | — | LONG BEACH, CA-42 | 2024 | $926,836 |
CONT_AWD_36C24925N0103_3600_36C24924D0005_3600 SWITCHBOARD OPERATORS | BOBBY DODD INSTITUTE, INC. Georgia | Department of Veterans Affairs Department of Veterans Affairs | — | MURFREESBORO, TN-04 | 2025 | $903,546 |
Top 50 awards shown, ranked by obligated amount. Dates reflect performance period; last-modified dates match USAspending.gov. Complete listings include all transaction history going back to FY2024.
Top Funding Agencies
View All→Top Recipients
View All→Spending by State
| State | Funding | Awards |
|---|---|---|
| District of Columbia | $710.5M | 11 |
| Texas | $62.7M | 7 |
| Massachusetts | $32.7M | 5 |
| California | $28.4M | 9 |
| New York | $22.4M | 16 |
| Virginia | $14.7M | 16 |
| Tennessee | $9.3M | 11 |
| Louisiana | $8.1M | 8 |
| Georgia | $7.9M | 4 |
| Maryland | $6.7M | 17 |
| North Carolina | $6.4M | 4 |
| Kentucky | $6.1M | 7 |
| Florida | $5.3M | 15 |
| New Jersey | $4.6M | 3 |
| Alabama | $3.0M | 3 |
| Pennsylvania | $3.0M | 7 |
| Missouri | $2.9M | 4 |
| Mississippi | $2.9M | 7 |
| Colorado | $1.9M | 8 |
| Oregon | $935K | 19 |
| Illinois | $476K | 1 |
| Washington | $420K | 13 |
| New Mexico | $240K | 4 |
| Oklahoma | $233K | 3 |
| Hawaii | $190K | 5 |
| Arizona | $174K | 3 |
| Utah | $146K | 5 |
| U.S. Virgin Islands | $43K | 1 |
| Michigan | $24K | 10 |
| Minnesota | $22K | 2 |
| North Dakota | $19K | 1 |
| Kansas | $12K | 5 |
| Nebraska | $10K | 2 |
| Montana | $6K | 1 |
| Iowa | $5K | 1 |
Source: USAspending.gov · All Industries